You can browse our online services anonymously. However, if you would like to request a quote for an inspection report, you will need to identify yourself to us and at that point we will collect your personal information.
Collecting personal information
At all times we aim to only collect the information we need for the particular service we are providing. The main way we collect personal information about you is when you give it to us, for example:
- when you complete our request an inspection/ quote form
- when you use the contact us form on our website
- when you call us or contact us via social media
- when you ask for access to information we hold about you
- when you register to become an inspector
- when you request to download our sample report
You agree that, for compliance purposes,we may retain any of your personal information for a period of seven years, although we are not obliged to do so. Inspection reports will not be kept, but electronic copies can be requested for a period of up to 30 days after the date the inspection reportis first made available.
Social Networking Services and links to other websites
We may provide links to other websites or use social networking services such as Twitter and Facebook to communicate with the public about our work. These sites have their own privacy policies.When you communicate with us using these services we may collect your personal information. We will only use it to help us to communicate with you and the public. The social networking service will also handle your personal information for its own purposes.
Collecting sensitive information
Mechintel does not collect sensitive information such as information about health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation or criminal history. We will take steps to appropriately protect any sensitive information we do receive.
We use a range of tools provided by third parties including search engine browsers and our web hosting company, to collect or view App, social media or website traffic information. These sites have their own privacy policies. We also may also use tracking pixels, cookies and session tools to improve your experience when accessing our online services.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Some website features may not function properly without cookies.
The information collected by these tools may include the IP address of the device you are using and information about sites that IP address has come from, the pages accessed on our site and the next site visited. We use the information to help to track your use of our online services to improve your user experience and the quality of our services. To find out how to opt out of tailored advertising please check the options available here – http://www.networkadvertising.org/choices/.
Security and overseas recipients
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we use respected hosting services, firewall and other electronic security procedures and managerial procedures to safeguard and secure the information we collect from you. Our internal procedures may include:
- risk assessment of misuse, interference, loss, and unauthorised access, modification or disclosure of your information
- background tracking and records of changes made to your personal information
The information that we collect about you is used only for the purpose of providing you with our services. We do not publish your personal information. We provide access to your personal information in accordance with Australian privacy law. We may share your personal information with our professional advisors for the purpose of obtaining advice or compliance with our accounting or compliance obligations.
None of the personal information collected via our online services is knowingly sent overseas through our services.
Accessing and correcting your personal information
You may request copies of the information we hold about you, which will only be provided electronically. You have the ability to make a request to amend or correct that information. If we do not agree with your requested change, we will keep a copy of your request with our information.
If you have any concerns about our use of your personal information, please contact us at email@example.com let us know what the problem is. We will respond to your concerns within 30 days.
If you are not happy with how we manage your concerns, you can contact the Australian Privacy Commission, available at www.oaic.gov.au.